Returns Questions

What is the returns/exchange policy?
What if I change my mind once I have received the goods?
Where do I ship my return/exchange?
How should I ship my return/exchange?
Will my credit card be refunded?

What is the returns/exchange policy?
Australia Luxe Collective guarantees that all orders are up to standard prior to shipping to you. Should you have a fault claim, it must be brought to our customer service attention within 21 days of purchase. Once approved for return you will be issued with a Return Authorization Number so that you can return the product. Please note that all sale items or orders purchased with coupon codes are final sale. 

Any approved Damage claim will be replaced. If the product of choice is not available , a credit note will be issued to the exact value of the purchase. The Credit note will only be redeemable on at the website of purchase. For exchanges and credit notes free shipping will only apply to defect product or we have shipped the wrong product. Any claim after 21 days is to be determined at the discretion of Australia Luxe Collective. Australia Luxe Collective does not offer credit card refunds. All returns or exchanges must be returned Unworn and in the original packaging. Products not purchased from this website are not accepted for returns.
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What if I change my mind once I have received the goods?
All ‘change of mind’ will be entirely the responsibility of the purchaser. You will not be eligible for any refunds and all shipping costs for return of product will be your responsibility. Contact must be made with our Customer Service within 21 days of purchase and product must be unworn and with original packaging. Should you return product without an RA#, this will be refused and returned to sender. Australia Luxe Collective will not be held responsible for any shipping fees if a product is returned and re-shipped without the RA#.
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Where do I ship my return/exchange?
Once you receive the RA #, customer service will indicate at which location you can ship the product. Customer Service will create a UPS return label for you to assist with this return.
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How should I ship my return/exchange?
The same original packaging should be used to return the product with the RA # clearly stated on the label of the box.
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Will my credit card be refunded?
Australia Luxe Collective will  immediately replace the damaged product for you. If the product is not available, you will be offered a credit note for future purchase on this website only. We will re-ship the replacement product within 1-2 working days as soon as the return is received by us.
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