- Customer Service Information and Policies
- Disclaimer
- Shipping and Delivery
- Shipping Methods
- For International Shipping
- Privacy and Security
- Chiildren's Privacy Protection
- Awareness
- How We Collect Personal Information
- Disclosure of Personal Information
- Protection of Personal Information
- Returns & Replacements
- Web Credits
- Ordering and Viewing Orders
- Payment, Pricing & Promotions
- Updating Account Information
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Please read all the information on this page before checking out.
Customer Service Information and Policies:
Australia Luxe Collective Customer Service Hours of Operation:
Monday-Friday: 10am to 5pm*
*Note: All times are Pacific Standard Time
Australia Luxe Collective Customer Service Contacts:
Australia Luxe Collective Fax: 1-310-578-6362
Australia Luxe Collective.com Email Inquiries: customerservice@australialuxeco.com
NOTE: It may take approximately 5-10 business days for an order to be shipped by the shipping method you choose.
It may also take an additional 2 to 15 business days due to high volume of orders and move of the SALE items.
By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.
All Domestic shipping is provided via UPS. The cost of shipping is dependent on the value of your purchase. We require a signature for all deliveries. (You cannot Waive Signature Delivery) We cannot ship to P.O. Boxes or A P.O. Box addresses, orders will be automatically canceled if there's no valid street address.
You can choose Ground:
(UPS usually delivers within 5-7 business days.)
You can choose Express:
(UPS usually delivers within 2-3 business days.)
Or, you can choose Overnight:
(UPS usually delivers within 1 business day.)
Please note that it may be longer for UPS to make a delivery; we cannot control the package once it leaves Australia Luxe Collective. UPS does not deliver on federal holidays.
UPS makes 3 attempts to deliver a package, and after the third attempt UPS will call the customer and inform them of their delivery, to prevent any further complications with your delivery: please make sure to give us your most accessible phone number.
In the event of undeliverable packages, the purchaser is responsible for the shipping costs to and from the delivery address and will receive a Web Credit for the returned goods.
Australia Luxe Collective utilizes DHL for all international shipments. The cost of shipping is dependent on the value of your purchase.
We require a signature for all deliveries. (You cannot Waive Signature Delivery)
We cannot ship to P.O. Boxes or A P.O. Box addresses, orders will be automatically canceled if there's no valid street address.
In the event that a shipping address is not included with an order, the order will be shipped to the billing address.
Additional Note
Your package(s) may be subject to the customs fees and import duties of the country
to which you have your order shipped. These charges are always the recipient's
responsibility.
You buy with the understanding you will pay the VAT and/or other charges at the time of
delivery.
If refusal to pay VAT results in a return of the package, you are still responsible for any
shipping charges incurred.
CUSTOMS, DUTIES, AND TAXES
You are responsible for assuring that the product can be lawfully imported to the destination country.
When ordering from Australialuxeco.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimate.
Australia Luxe Collective is committed to respecting and protecting your privacy by adhering to five foundational principles: Notice, Choice, Access, Security, and Enforcement. By using our web site, you consent to the collection and use of certain information by Australia Luxe Collective, as set forth in this Privacy Policy. This Privacy Policy covers our treatment of Personal Information (defined below) that we collect when you are on our web site. This policy also covers our treatment of any Personal Information that our business partners, if any, share with us. This Privacy Policy only governs your use of our web site. This Privacy Policy does not apply to the practices of companies that Australia Luxe Collective does not own or control, or to people that Australia Luxe Collective does not employ or manage.
The Australia Luxe Collective web site does not target and is not intended for children under the age of 13. Australia Luxe Collective abides by the Children's Online Privacy Protection Act (COPPA) requirements and Australia Luxe Collective does not knowingly collect personal information from children under age 13.
Australia Luxe Collective provides this page to keep you informed of our Privacy Policy practices and of the choices you may make about the way your personal information is collected and used. A link to this policy is provided on our homepage and on the bottom of every Australia Luxe Collective page.
How We Collect Personal Information
Australia Luxe Collective collects information from its web site that could be used to identify you ("Personal Information") when you contact us for information. Such specific information is only collected via online forms and direct communications. Any other information we collect, including but not limited to browser version and operating system, do not include details that identify you and are only used for statistical analysis.
Disclosure of Personal Information
Except as set out in this section, Australia Luxe Collective will not disclose your Personal Information to companies other than its strategic partners and necessary service providers, including but not limited to third party consultants who may assist Australia Luxe Collective from time to time. Australia Luxe Collective its strategic partners, and its necessary service providers use your Personal Information in order to operate the web site and to deliver the information.
While Australia Luxe Collective attempts to require that the third parties described above do not use or disclose your Personal Information for any purpose other than as described in this policy, Australia Luxe Collective cannot guarantee their compliance with such restrictions. Australia Luxe Collective will otherwise only release your Personal Information to third parties in the following limited circumstances: (i) if legally required to do so under a law, regulation, search warrant, subpoena or court order; (ii) if the rights or property of Australia Luxe Collective its affiliates, their service providers or the users of the web site are at risk; and (iii) if the personal safety of users of the web site or other members of the public are at risk.
Australia Luxe Collective may also use your Personal Information to generate information about you that does not allow you to be identified or contacted ("Aggregated Information"). Aggregated Information shows user activity as a whole rather than on an individual basis. For example, Australia Luxe Collective might compile Personal Information in order to determine the percentage of users that live in a particular geographic area. Australia Luxe Collective may also disclose Aggregated Information to third parties. For example, Australia Luxe Collective might inform third parties about the number of users of the web site and the activities conducted by users while on the web site.
As we continue to develop our business, we might sell or buy the assets of similar organizations. In such transactions, user information generally is one of the transferred business assets. Also, in the event that Australia Luxe Collective or substantially all of its assets are acquired, customer information will of course be one of those transferred assets.
Protection of Personal Information
Australia Luxe Collective recognizes that your privacy is important to you and therefore we employ technical security measures that endeavor to protect information from outside threats. However, Australia Luxe Collective, and its service providers do not represent, warrant or guarantee that Personal Information will be protected against loss, misuse or alterations, or unauthorized access by third-parties and do not accept any liability for Personal Information submitted to them, nor for your or third parties' use or misuse of Personal Information.
With respect to Australia Luxe Collective's employees, access to your Personal Information is restricted to those employees who require access in order to perform their employment duties. Furthermore, all Company employees are required to abide by this Privacy Policy and are subject to disciplinary action, up to and including dismissal, for breach of its provisions.
Revisions to this Policy
Australia Luxe Collective reserves the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. If we change our Privacy Policy, we will post those changes on this page so that you may become aware of what information we collect, how we use it and under what circumstances we disclose it. You should visit this page from time to time to review the then-current policy because it is binding on you. This Privacy Policy was last updated on November 22, 2003.
Please see our Returns and Exchange page.
Upon receipt of returned items and meeting the requirements of our Return and Exchange Policy if we determine a Web Credit is necessary, a customer will be issued a web credit minus the shipping costs that can be used to purchase other products on australialuxeco.com.
Web Credits can be redeemed on australialuxeco.com at any time. Please feel free to contact us at info@australialuxeco.com with any questions regarding your web credits we will be more then happy to help you.
You may only cancel your order via email or telephone to our Customer Service Department, up to the time the order is shipped. If the order has been processed and shipped, you cannot cancel the order. You can only return the order for a Web Credit. You are responsible for shipping costs to and from Australia Luxe Collective.
Australia Luxe Collective may cancel your order, or part of your order, if the item is out of stock and no longer available. You will receive an email if your complete order is canceled because the item or items are out of stock.
In the event that part of your order is out of stock, Australia Luxe Collective will remove the out of stock items from your order, and will ship the items on your order that are in stock. You will not be charged for the removed items.
If the out of stock items are still desired, please keep checking our website for the availability of the items that you want, so that you can reorder them.
All online payments are processed through Elite Bankcard Network. All items on our site are priced at the Suggested Retail Price and should mirror prices at our retailers. Seasonally, we offer sales and discount promotions on certain items. Sales made at discount price are not subject to return; we will happily exchange or issue you a web-credit.
Feel free to contact us to update your account information at info@australialuxeco.com