Shipping Questions

How can I track my order status?
How do I know when my order has been shipped?
When will my order ship/How long will it take to ship?
Is there anything that could delay my order shipping on time?
What if I want to cancel/change my order before it ships?
Where do I ship my return/exchange?
How should I ship my return/exchange?
What about International Shipping?

How can I track my order status?
Once you have made a purchase with us, you will be sent an email with  your order confirmation number. At any time you can log onto our website using your User Name and Password that you have created to view the status of your order.
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How do I know when my order has been shipped?
Generally we take 1-2 business days for your order to be processed. Once shipped, you will receive an email confirmation with tracking details. International shipments may take an additional business day to ship from our warehouse. Please note, if your order is made on a Friday, Saturday or Sunday, your order will be processed the next business day.
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When will my order ship/How long will it take to ship?
With your purchase within the USA , you may select any shipping service with UPS, from overnight service to standard Domestic. Please note however, if you choose a ‘next day’ delivery, this ‘next day’ takes effect once you receive your tracking number, not from the date you placed the order. Also please note that weekends and holidays should be considered when calculating your shipping time. International Shipments can take between 5-10 days to arrive to your destination.
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Is there anything that could delay my order shipping on time?
In some cases we may need to contact you for additional information that is required for processing your order. For your own security reasons we may need to verify your billing and shipping information to avoid any risks of frauds. Customer Service will contact you immediately upon making your order for your own security.
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What if I want to cancel/change my order before it ships?
You can cancel your order before shipping by logging onto Australia Luxe Collective using your user name and password and clicking the ’Cancel Order’ tab. If you wish to change your order during the order process stage, please contact our customer service representative immediately for assistance.
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Where do I ship my return/exchange?
Once you receive the RA #, customer service will indicate at which location you can ship the product. Customer Service will create a UPS return label for you to assist with this return.
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How should I ship my return/exchange?
The same original packaging should be used to return the product with the RA # clearly stated on the label of the box.
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What about international shipping?
As we are shipping to you from the United States of America, should your shipment be international, we will charge a standard rate of US$55 Please note that this rate DOES NOT include your international taxes and duties. You can contact your local Customs office for quotes on this fee. You will be responsible to pay this upon delivery of your Australia Luxe Co product. Should you make a purchase from this website and refuse the shipment, you will be liable for the shipping of this product as well as the cost of duty and taxes.
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For all purchase enquiries, please have your Purchase Order number ready to quote to our Customer Service agent so that we can give you the best possible service.

If you require information or additional service, please feel free to email customer service or call to speak to an Australia Luxe Collective representative.